How We Rate Casinos
At 13-37-39willisstreet.com, our casino review methodology is designed to help Australian players find fair, secure, and entertaining online casinos. We evaluate each platform across multiple criteria to provide transparent, evidence-based ratings. Here's how we assess Fair Go Casino and other operators.
1. Licensing & Regulation
We prioritize casinos with legitimate gaming licenses from recognised jurisdictions. We verify licenses from:
- Malta Gaming Authority (MGA) β One of Europe's most stringent regulators
- UK Gambling Commission (UKGC) β High standards for player protection
- CuraΓ§ao eGaming β Established offshore regulator
- Australian State Licenses β Where applicable under local laws
Unlicensed or fraudulent casinos receive automatic disqualification. We examine license validity, compliance history, and any regulatory sanctions.
2. Game Selection & Software Providers
We assess the breadth and quality of gaming options, including:
- Slot machine variety and RTP (Return to Player) percentages
- Live dealer games (blackjack, roulette, baccarat)
- Table games and poker variants
- Partnerships with reputable software providers (Microgaming, NetEnt, Pragmatic Play, etc.)
- Game fairness certifications and independent audits
We favour casinos offering diverse, frequently updated game libraries from established providers.
3. Bonus Terms & Wagering Requirements
We carefully review all promotional offers and their conditions:
- Welcome bonus structure and cash value
- Wagering requirements (rollover multiples)
- Maximum cashout limits on bonus winnings
- Game contribution weightings
- Expiration periods and terms clarity
- Withdrawal conditions and any hidden restrictions
Fair bonuses with reasonable T&Cs (typically 25-35x wagering) score higher. Misleading or predatory terms result in penalty ratings.
4. Payment Methods & Withdrawal Speed
We evaluate the casino's payment ecosystem:
- Accepted deposit and withdrawal methods (credit/debit cards, e-wallets, bank transfers, cryptocurrency)
- Processing times (instant, 24-48 hours, or longer)
- Transaction fees and currency support
- Security of payment gateways (SSL encryption, PCI compliance)
- Availability for Australian players
Casinos offering multiple options with fast, transparent withdrawals receive higher ratings.
5. Customer Support
We assess support quality and accessibility:
- 24/7 live chat availability
- Email responsiveness and resolution times
- Phone support availability
- Support in English (Australian English preferred)
- Knowledge and professionalism of support staff
- Response times (we benchmark 2-hour maximum for email)
We test support responsiveness directly and weight this heavily in our ratings, as it directly impacts player experience.
6. Mobile Experience
We evaluate the casino's mobile presence:
- Responsive web design for smartphones and tablets
- Dedicated iOS and Android apps (where available)
- Game compatibility on mobile devices
- Loading speeds and navigation usability
- Touch interface design quality
- Feature parity with desktop versions
With most Australian players accessing casinos via mobile, we rate this criterion highly.
7. Responsible Gaming Tools
We verify implementation of player protection features:
- Deposit limits (daily, weekly, monthly)
- Loss limits and session time limits
- Self-exclusion functionality (temporary or permanent)
- Cooling-off periods
- Reality check reminders
- Links to problem gambling resources (Gambling Help Online, Gamblers Anonymous Australia)
- Transparent responsible gaming messaging
Casinos with comprehensive, accessible responsible gaming tools score significantly higher. This reflects our commitment to player wellbeing.
8. Our Rating Scale
We rate casinos on a 10-point scale:
- 9.0 β 10.0 (Excellent) β Top-tier operators meeting all criteria with distinction. Highly recommended for Australian players.
- 7.5 β 8.9 (Very Good) β Strong casinos with minor areas for improvement. Suitable for most players.
- 6.5 β 7.4 (Good) β Solid operators with some notable strengths and weaknesses. Worth considering with awareness of limitations.
- 5.0 β 6.4 (Fair) β Average casinos with significant compromises in one or more areas. Exercise caution.
- 4.0 β 4.9 (Poor) β Below-average operators with substantial concerns. Not recommended.
- Below 4.0 (Very Poor/Unsafe) β Untrustworthy or predatory casinos. We do not recommend.
Important: Our ratings are evidence-based assessments, not endorsements. Players should conduct their own research, understand local gambling laws, and gamble responsibly. All ratings are updated annually or when material changes occur.